Refund Policy

We hope you’ll be happy with the standard of Talent, here on Freelancers.xxx and never need to request a refund but here’s our policy to ensure that you are looked after.

When you pay through Freelancers.xxx you pay a Service Fee. This enables Buyer Protection on your order and applies until the order has been completed. Once you have approved the order, you are unable to request a refund.

How to get a refund

1. Contact the Freelancer to resolve the issue. This should always be your first point of call
2. Contact the Admin Team and submit your claim within 7 days of receiving your order.
3. Receive a refund

The order will be suspended, and we’ll keep your payment on hold until the issue is resolved.

Contact the Freelancer

Firstly, try to come to an agreement with the Freelancer if your order is significantly not as described. The best way to avoid situations like these is to make sure your expectations and requirements are clearly stated at the point of order to ensure the Freelancer is fully aware of their brief.

Contact the Admin Team 

If you are unable to come to an agreement with the Freelancer, contact us via the Admin profile. We will then review the information. If we consider the order to be significantly not as described, we will issue a refund. 

Please note

If you miss the 7-day deadline, or if you have approved the order, your order will be marked as completed. Buyer Protection will no longer apply and we will be unable to issue a refund. However, you and the Freelancer may still try to resolve this amicably between yourselves.

Receive a refund

You will receive a refund back as a credit, this will be added to your balance and will be processed within 48 hours.

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